{"id":1229,"date":"2015-12-14T15:02:51","date_gmt":"2015-12-14T05:02:51","guid":{"rendered":"http:\/\/www.mvoice.com.au\/?p=1229"},"modified":"2016-02-25T11:20:52","modified_gmt":"2016-02-25T01:20:52","slug":"how-to-set-up-your-hosted-pbx-for-a-holiday-break","status":"publish","type":"post","link":"https:\/\/www.mvoice.com.au\/how-to-set-up-your-hosted-pbx-for-a-holiday-break\/","title":{"rendered":"How to set up your Hosted PBX for a Holiday Break"},"content":{"rendered":"<p>Christmas and Easter holidays often require that a business close for an extended period.\u00a0 Some businesses remain closed over dates that don&#8217;t always correspond to that of their customers. Setting up a holiday mode with a greeting detailing the reopening date is one way of keeping valued customers informed.<\/p>\n<p>mVoice&#8217;s web portal provides a graphical interface to Hosted PBX customers and their channel partners which can be used to set up a holiday mode on an IVR.<\/p>\n<p>To set your Hosted PBX to Holiday Mode for a set of dates into the future simply follow the steps set out below:<\/p>\n<p>1. Log into the mVoice web portal at www.mvoice.com.au<\/p>\n<p><a href=\"http:\/\/www.mvoice.com.au\/wp-content\/uploads\/2015\/12\/Hol_Mode_1.png\" rel=\"attachment wp-att-1238\"><img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-full wp-image-1238\" src=\"http:\/\/www.mvoice.com.au\/wp-content\/uploads\/2015\/12\/Hol_Mode_1.png\" alt=\"Hol_Mode_1\" width=\"1021\" height=\"515\" \/><\/a><\/p>\n<p>2. Once logged in navigate to the IVR tab<\/p>\n<p><a href=\"http:\/\/www.mvoice.com.au\/wp-content\/uploads\/2015\/12\/Hol_Mode_2.png\" rel=\"attachment wp-att-1237\"><img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-full wp-image-1237\" src=\"http:\/\/www.mvoice.com.au\/wp-content\/uploads\/2015\/12\/Hol_Mode_2.png\" alt=\"Hol_Mode_2\" width=\"1017\" height=\"283\" \/><\/a><\/p>\n<p>3. If your Hosted PBX system isn&#8217;t currently using the time of day time-switch you&#8217;ll need to add this to your call flow following the below steps:<\/p>\n<p>3.1 Expand the call flow diagram dialogue box by clicking on the green &#8216;plus&#8217; symbol<\/p>\n<p><a href=\"http:\/\/www.mvoice.com.au\/wp-content\/uploads\/2015\/12\/Hol_Mode_3.png\" rel=\"attachment wp-att-1236\"><img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-full wp-image-1236\" src=\"http:\/\/www.mvoice.com.au\/wp-content\/uploads\/2015\/12\/Hol_Mode_3.png\" alt=\"Hol_Mode_3\" width=\"1018\" height=\"545\" \/><\/a><\/p>\n<p>3.2 From the &#8216;Add an Action&#8217; dialogue box add &#8216;Timeswitch&#8217;<\/p>\n<p><a href=\"http:\/\/www.mvoice.com.au\/wp-content\/uploads\/2015\/12\/Hol_Mode_4.png\" rel=\"attachment wp-att-1235\"><img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-full wp-image-1235\" src=\"http:\/\/www.mvoice.com.au\/wp-content\/uploads\/2015\/12\/Hol_Mode_4.png\" alt=\"Hol_Mode_4\" width=\"1016\" height=\"560\" \/><\/a><\/p>\n<p>4. Click the time switch icon to add an additional time switch rule for Holidays<\/p>\n<p><a href=\"http:\/\/www.mvoice.com.au\/wp-content\/uploads\/2015\/12\/Hol_Mode_5.png\" rel=\"attachment wp-att-1234\"><img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-full wp-image-1234\" src=\"http:\/\/www.mvoice.com.au\/wp-content\/uploads\/2015\/12\/Hol_Mode_5.png\" alt=\"Hol_Mode_5\" width=\"1022\" height=\"666\" \/><\/a><\/p>\n<p>5. Add individual holidays to the holiday time switch module as needed for the upcoming holiday break<\/p>\n<p><a href=\"http:\/\/www.mvoice.com.au\/wp-content\/uploads\/2015\/12\/Hol_Mode_6.png\" rel=\"attachment wp-att-1233\"><img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-full wp-image-1233\" src=\"http:\/\/www.mvoice.com.au\/wp-content\/uploads\/2015\/12\/Hol_Mode_6.png\" alt=\"Hol_Mode_6\" width=\"1019\" height=\"769\" \/><\/a><\/p>\n<p>6. Once you have all your dates entered just click on the update button to apply<\/p>\n<p><a href=\"http:\/\/www.mvoice.com.au\/wp-content\/uploads\/2015\/12\/Hol_Node_7.png\" rel=\"attachment wp-att-1232\"><img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-full wp-image-1232\" src=\"http:\/\/www.mvoice.com.au\/wp-content\/uploads\/2015\/12\/Hol_Node_7.png\" alt=\"Hol_Node_7\" width=\"1020\" height=\"578\" \/><\/a><\/p>\n<p>7. Your IVR should now look something like the following at the initial branch for business hours and after hours<\/p>\n<p><a href=\"http:\/\/www.mvoice.com.au\/wp-content\/uploads\/2015\/12\/Hol_Mode_8.png\" rel=\"attachment wp-att-1231\"><img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-full wp-image-1231\" src=\"http:\/\/www.mvoice.com.au\/wp-content\/uploads\/2015\/12\/Hol_Mode_8.png\" alt=\"Hol_Mode_8\" width=\"1022\" height=\"710\" \/><\/a><\/p>\n<p>8. Further customisation is possible within the IVR as detailed within the sample below. Don&#8217;t be afraid to try new set ups, you can always use the &#8220;Roll Back IVR&#8221; to restore your call flow to an earlier version.<\/p>\n<p><a href=\"http:\/\/www.mvoice.com.au\/wp-content\/uploads\/2015\/12\/Hol_Mode_9.png\" rel=\"attachment wp-att-1230\"><img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-full wp-image-1230\" src=\"http:\/\/www.mvoice.com.au\/wp-content\/uploads\/2015\/12\/Hol_Mode_9.png\" alt=\"Hol_Mode_9\" width=\"1019\" height=\"786\" \/><\/a><\/p>\n<p>If you find yourself stuck on any of the interface features don&#8217;t hesitate to call mVoice Business Mobility technical support on 1300 360089.<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Christmas and Easter holidays often require that a business close for an extended period.\u00a0 Some businesses remain closed over dates that don&#8217;t always correspond to that of their customers. Setting up a holiday mode with a greeting detailing the reopening date is one way of keeping valued customers informed. mVoice&#8217;s web portal provides a graphical [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"_links":{"self":[{"href":"https:\/\/www.mvoice.com.au\/wp-json\/wp\/v2\/posts\/1229"}],"collection":[{"href":"https:\/\/www.mvoice.com.au\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.mvoice.com.au\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.mvoice.com.au\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/www.mvoice.com.au\/wp-json\/wp\/v2\/comments?post=1229"}],"version-history":[{"count":0,"href":"https:\/\/www.mvoice.com.au\/wp-json\/wp\/v2\/posts\/1229\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.mvoice.com.au\/wp-json\/wp\/v2\/media?parent=1229"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.mvoice.com.au\/wp-json\/wp\/v2\/categories?post=1229"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.mvoice.com.au\/wp-json\/wp\/v2\/tags?post=1229"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}